Product Questions

How long does it take?

The air fresheners are produced within 5 business days and then ship with USPS which generally takes 3-5 more days to get to your door. Foreign orders can take a few weeks to ship.

What shapes are available?

We offer the following freshener shapes: square, diamond, rectangle landscape, landscape portrait, circle, heart, oval landscape and oval portrait. If you want a custom shaped air freshener we recommend our Parent Company – Custom Comet – Die Cut Air Fresheners – Starting at $2.75 each with a minimum of 100 pieces, and down to 40 cents each when you need thousands.

Do you have design templates?

Yes. You can click this link and a 2 page PDF will download. These are the sizes prior to trimming. Trimming will remove 0.125″ from each side of the air freshener. We also recommend insetting the text .25″ from the outer edgers.

You can import this into your favorite design software and save as a JPG file, or print it out and draw or color in the shapes as you like. Then you can take a photo with your phone and upload back to our site.

Can I get a custom shape?

If you want a custom shaped air freshener we recommend our Parent Company – Custom Comet – Custom Shaped Air Fresheners – Starting at $2.75 each at 100 pieces and as low as 40 cents if you need thousands.

How big are the air fresheners?

The sizes below are the final trim size:

Square & Circle – 3.25″ across.

Diamond – Diamond is just a square rotated 45 degrees, so it is actually the same size as a square. 3.25″ along the edge

Rectangle – 3.75″ x 2.50″

Oval – 3.75″ x 2.75″

Heart – 3.75″ x 3″

 

What scents are available?

We offer the following 8 scents + Un-Scented: Bacon, Cherry, Citrus, Coconut, Cucumber Mint, New Car, Pine, Vanilla. Cucumber Mint is the most popular scent.

How long do the scents last?

Scents will last about 2 weeks once they are opened and will last up to 2 years while sealed in the bag. Humidity and heat will affect how long the scents last.

How are they packaged?

They are packaged in a clear poly bag to protect the scent and places inside a padded envelope or reinforced mailer. Elastic strings are already attached.

Where are these made?

They are made right here in America. Our factory is located in the Midwest.

Safety Questions

Are they safe?

Our air fresheners are safe as Air Fresheners. They are not intended to be used for anything other than hanging from your rear view mirror in your car. Do not eat these yourself or feed them to any pets or animals. They are not food. They contain fragrance oils that may cause discoloration or damage to some surfaces that are stained, painted, treated, porous, or made of leather or plastic.

Are they safe to eat?

NO – they are not safe to eat! Please contact poison control or a hospital if you or your pet ingest.

Are they environmentally friendly?

Yes, you can recycle them and we use non toxic inks and fragrances.

Image Usage & Rights

What kind of images can I use?

You can use any images that you own or own the rights to. Please do not use any pornographic, hateful or obscene images. We will report anything questionable to the proper authorities.

Do I need to have the rights to the images?

Yes, you need the rights to use the images on your air fresheners. One of the best ways to assure that you own the rights is to take the photo yourself.

Custom Support

How do I place an order?

Ordering is easy – simply click the Get Started button at the top of your screen and start editing your airfreshener. Upload photos, add text and modify each side until you are happy. Once you are, choose your quantity and scent, and add it to your cart. From there you check out just like any other online shop.

Where is my order?

You can go to the order tracking page and enter your details to see an update. In addition to that you can see that status of your order in your “My Account”. If you still have questions feel free to reach out on our contact us page.

How can I contact you?

You can use our contact form located here.

Billing & Pricing

How much do they cost?

The pricing varies by how many you purchase. The more you purchase of a single design, the cheaper each air freshener becomes. If you order any 2 air fresheners you save $1.25 on each.
Pricing Breakdown:
1 Air Freshener – $12.50 Each (or $11.25 with any other air freshener)
2 Pieces Total – $11.25 Each
3-4 Pieces Total – $10.00 Each
5-9 Pieces Total- $8.75 Each
10-24 Pieces Total – $7.50 Each
25 or more are just $5.00 Each

Can I combine designs to save money?

Yes, you can. If you buy more than 1 design the most you will pay is $11.25 each.

What payment methods do you take?

We take all major credit cards. We use STRIPE to process the payments which handles VISA, American Express, Discover, MasterCard, JCB, and Apple Pay.

What shows up on my credit card?

Your credit card statement SHOULD show PhotoAirFresheners.com or CustomComet

What is your return policy?

We are sorry but we cannot accept returns based upon the custom nature of the product. We produce each air freshener based on YOUR design. If there happens to be an issue with your order we will determine whether or not it gets replaced.

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